CYC Mobile app for iPhone and iPad


4.2 ( 2112 ratings )
Health & Fitness Finance
Developer: ConnectYourCare, LLC
Free
Current version: 6.9, last update: 7 years ago
First release : 27 Aug 2011
App size: 39.03 Mb

Upgrade your health account management. With the CYC Mobile Claims app, ConnectYourCare customers can easily submit health claims and manage their health savings account (HSA), flexible spending account (FSA), health reimbursement arrangement (HRA), or other CYC services on the go.

Login to this app with your ConnectYourCare account and you’ll be able to:

• Check your account balances and claims history
• Make a payment or add a new benefits account claim
• Upload existing claim documentation from your device
• Take a photo to create new claim documentation
• View un-submitted claims and claims requiring your attention
• Create one-time or reoccurring HSA contributions
• Manage your HSA investments
• Update dependents and other account information
• Connect with a ConnectYourCare Customer Care representative directly
• Access our a list of eligible expenses
• Get instant answers to common benefits questions


HIGHLIGHTS FROM THE LATEST RELEASE:

ENHANCED USER EXPERIENCE AND DESIGN
Users will enjoy our new user friendly design, complete with updated graphics, simplified account information, simplified user interface, and more.
• Submit health account claims and request reimbursement with ease
• In-app alert when you have claims requiring attention
• All portal features available on the mobile app
• All major actions just one touch away from home screen
• Quick access to previously submitted documentation
• Easily add documentation to claims

TOUCH ID FINGERPRINT LOGIN
iPhone users will love the additional ease of logging in with just their fingerprint.

ENHANCED SECURITY
Users can be better protected with our new two-step identity verification. When using the new app for the first time per device, users will register as a new user, choose to receive an ID code via email or text message, and enter the code to proceed.

You will need a ConnectYourCare account to use this app. If you are a CYC customer and need to update your account credentials, you may do so by visiting https://secure.connectyourcare.com.

Take control of your benefits and make your money go further. The new CYC Mobile Claims app allows you to connect your care anywhere!

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ABOUT CONNECTYOURCARE:

As one of the largest and most responsive providers of health care savings accounts, and award-winning solutions, our approach to consumer directed health care is rooted in creating better, more efficient connections among the people who provide benefits, the people accessing services, and the people who deliver services. Blue chip organizations across the U.S. and their employees turn to ConnectYourCare for our best-in-class member experience, advanced educational tools for better-informed choices, acceleration of savings with ROI efficiencies and simplification of processes with brilliant customer-focused solutions. There is a unique solution for everyone and we won’t stop working until we connect you with the perfect one.

• App Support: appfeedback@connectyourcare.com
• ConnectYourCare website: www.connectyourcare.com
• ConnectYourCare desktop user portal: https://secure.connectyourcare.com

Pros and cons of CYC Mobile app for iPhone and iPad

CYC Mobile app good for

Very easy site to use. Makes it easy to get payments made or reimbursed.
Has some bugs but the upload capability is easy and makes getting our money fast.
Utilization of Apple ID would be nice or a saved password setting. Overall the app does its job!
This app makes it super easy to take a picture of my receipt and submit my claim. Thanks
I really like this app. It works well from my iPad. Not as well from my iPhone 4 because the screen is smaller. I can submit my claim as soon as I have the receipt. I have not had problems with me debit card either. They do have to have you associated with the provider in their system. I use it for co-pays prescriptions and therapeutic massage. My daughter and husband each have their own debit cards. My daughters providers while away at school in another state were no problem Not sure why other people are having so many problems. My employer is changing this year and I am not looking forward to having to set all this up in a new system.
Love how easy this app makes everything! Highly suggested for people on the go!

Some bad moments

Allows for mobile reimbursement requests...and thats about it. No payment or status details available. No search feature, just sort. Disappointed my employer switched to this provider. Two stars since their app layout is clean and easy to navigate, there just isnt much to see.
This application is useless. Even Though you may be actively using this application it will sign you out randomly and cause you to lose anything you were doing. Everyone using this application is affected. Until "Connect Your Care" updates this app, sign into their web based tool to successfully complete any tasks.
The images from receipts are out of focus. It does not resize and clip the image. It does not turn on the light when an image is taken. When a claim is rejected, there is no place to send messages. Instead you must call. They also seem to forget that the money they are managing is mine not theirs.
Interface is very 3-4 years ago. Features are good in terms of uploading documents, but would be nice for a bit of a revamp with actual user input bc workflows are clunky. Desperately needs TouchID. You can tell the low level of money dedicated to the app with the lack of this feature that has been around for 2 years now.
No Touch ID is a big minus. The system allows you to accidentally release payments to yourself instead of the health provider. No easy way to just enter reimbursement for mileage. If you already paid for service with the credit card, you have to fool the system with a claim on $.001 and then add the mileage. If you use them for dental or eye care, they assume you are cheating them and will require extra paperwork. It is beyond frustrating to have things questioned every time. Even a $20 payment at my dentist is assumed to be for teeth whitening
No Touch ID!! The app has a very stringent password requirement and it is burdensome to recall that and so have to retrieve out of safari stored passwords every login. Please add Touch ID or link to keychain so can have an effortless login.

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